MOBILE HOTSPOT FAQ
Who can check out a Mobile HotSpot?
Adult (18 years and up) Saddle Brook cardholders in good-standing are eligible to check out our Mobile HotSpots. Juvenile cardholders are not eligible to check out Mobile HotSpots.
How much does it cost?
There is no charge to check out the HotSpot. However, for each day that the HotSpot is late, you will be charged $10.00. Additionally, if the device is lost or damaged beyond repair, you will be charged for the full replacement cost ($80.00) of the Hotspot, case, and charger.
How long can I keep the Mobile HotSpot?
Our HotSpots circulate for two weeks (14 days). At this time, the HotSpots cannot be renewed.
Can I place a hold on a Mobile Hotspot?
No. Not at this time.
Can I renew the Mobile HotSpot?
No. Not at this time.
May I return the Mobile HotSpot to another library?
No. The HotSpot must be returned, in-person, to the Saddle Brook Library. It may not be returned to any other BCCLS library.
May I return the Mobile HotSpot in the book drop?
No. The HotSpot must be returned, in-person, to the Saddle Brook Library Circulation Desk.
What happens if the Mobile HotSpot becomes overdue?
For each day that the HotSpot is late, you will be charged $10.00. Additionally, if a HotSpot is three (3) or more days overdue, service to the HotSpot will be cut off.
What if I break or lose the Mobile HotSpot or any of its associated content?
If you lose or break the HotSpot, you will be charged for the full replacement cost which is $80.00. If you lose or break any of the associated content (such as the charging cable), you will be charged $15.00.
Does the device have content filtering?
No. Internet content filtering is not provided through the HotSpot. Parents and/or Guardians are responsible for monitoring what their children access through the HotSpot.
Will the hotspot work everywhere?
The HotSpot works wherever there is a T-Mobile cell signal which is just about everywhere!
How many devices can I connect to the Mobile HotSpot?
You can connect up to 15 Wi-Fi capable devices to the Mobile HotSpot.
How will I know when I need to charge the Mobile HotSpot?
When the battery icon flashes red, the Mobile HotSpot needs to be charged.
How long does it take to charge the Mobile HotSpot?
It takes three hours to fully charge the Mobile HotSpot using the adapter. It takes four hours to fully charge the Mobile HotSpot using a USB cable.
Who do I contact if I have questions or a problem with the Mobile HotSpot?
You may contact the Library with problems or questions at 201-843-3287. For best results please return a defective HotSpot to the Library as soon as you notice any problem.
You may also contact T-Mobile if you encounter a problem with the HotSpot. You may call 1-800-866-2453 and pick the option for Mobile Internet. You will be asked to provide the phone number associated with the device (located on the back of the device) and the name on the account (Township of Saddle Brook).
What information about my Internet usage, if any, is tracked by the library or the service provider?
No information about your internet usage is tracked either by the Library or by T-Mobile.